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Recruiting Position:   Customer Service Representative (CSR)
Job ID:   CSR2010CN12
Department:   Global Customer Service Team
Location:   Shenzhen, China / Binh Duong, Vietnam
Position Type:   Full Time
Valid Until:   May 30, 2011


The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products or services received via telephone, fax, e-mail or other means, from customers, IS personnel or business partners.


Job description:

  1. General inquiry support on interlining products, such as woven interlining, non-woven interlining, fusible interlining...
  2. Education enrollment assistance
  3. Business partner service
  4. Data base management
  5. Service delivery support on interlining products, such as woven interlining, non-woven interlining, fusible interlining...
  6. Up to 20% of global travels

Requirements:

  1. Bachelor degree or above
  2. Basic knowledge in global sourcing process and supply chain management
  3. Basic knowledge in interlining products, such as woven interlining, non-woven interlining, fusible interlining...
  4. Advanced English skills, able to understand English training materials and take training courses delivered in English
  5. Printer Hardware & Software skills
  6. Problem Solving / Decision Making (ability to make decisions / troubleshooting skills & approach)
  7. Execution (Quality, speed of execution and commitment to deadlines)
  8. Teamwork (Effectiveness of individual in a team play environment)

For applicants please send your resume to recruitment@interliningsource.com with your interested job ID in the email title.

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