Recruiting Position: Customer Service Representative (CSR)
Job ID: CSR2010CN12
Department: Global Customer Service Team
Location: Shenzhen, China / Binh Duong, Vietnam
Position Type: Full Time
Valid Until: May 30, 2011
The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products or services received via telephone, fax, e-mail or other means, from customers, IS personnel or business partners.
- General inquiry support on interlining products, such as woven interlining, non-woven interlining, fusible interlining...
- Education enrollment assistance
- Business partner service
- Data base management
- Service delivery support on interlining products, such as woven interlining, non-woven interlining, fusible interlining...
- Up to 20% of global travels
- Bachelor degree or above
- Basic knowledge in global sourcing process and supply chain management
- Basic knowledge in interlining products, such as woven interlining, non-woven interlining, fusible interlining...
- Advanced English skills, able to understand English training materials and take training courses delivered in English
- Printer Hardware & Software skills
- Problem Solving / Decision Making (ability to make decisions / troubleshooting skills & approach)
- Execution (Quality, speed of execution and commitment to deadlines)
- Teamwork (Effectiveness of individual in a team play environment)
For applicants please send your resume to firstname.lastname@example.org with your interested job ID in the email title.
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